FAQ


How can I contact Jewel Club? 

You can simply email us at support@jewel-club.com where our customer service team will be happy to help you with whatever you need!

How can I cancel my account or report issues?

You can simply visit the "Manage Subscription" page on our website to handle that request. Contact us via email to be more directly guided!

How does it work? 

Each month, you receive +4 exclusive Jewel Club bracelets (up to $50 value). Orders ship on the 1st and 15th each month, and next orders arrive 1 month apart!

How is the first month Free? 

It's our New Year's Special! Don't pay for 30 days, essentially getting FREE bracelets and FREE shipping. 

Who picks the styles? 

Our awesome team of Instagram influencers and fashion stylists. You stay ahead of trends with our stunning, comfortable bracelets.

What if I have problems? 

Joining Jewel Club today is risk-free. After your order ships, return the bracelets any time to get a refund! Also, cancel any time before your first shipment to get a 100% refund! 

Does Jewel Club have worldwide shipping? 

Absolutely! Join Jewel Club and you join a global family. But, if you aren't a main shipping country, you may have long shipping times. Ask us!

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) payments. These payments are processed by Stripe.

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-60 business days for international orders (depending on location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us before shipment of your order to not be charged. If the bracelets have already arrived, please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Please go to the page "Manage Subscription" to begin the return process.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer. 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. 

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.